Privacy policy.

Last updated: November 2025.

theenglishteam.uk is a UK based website built on Squarespace which uses SSL encryption technology - a secure system that protects personal information entered on the site.

Your privacy is very important to us.

Here you’ll find information on how we treat the data we collect from visitors to our shared website theenglishteam.uk, or when someone subscribes to our services or mailing list, or when we as individuals collect information about you in order to fulfil our work for you.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this carefully. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we do with it.

For the purpose of the Data Protection Act 1998 the data controller is Rebecca Cosgrave, Data Protection Number: CSN7738117.

This statement only applies to our website. If you leave our site, via a link or otherwise, you will be subject to the policy of that website provider.

 

Definitions:

For the purposes of this Privacy Policy:

  • "Account", if applicable, means a unique account created for You to access our Service or parts of our Service.

  • "We", "Us" or "Our" in this Agreement refers to The English Team as a group of 4 independent English advisers, not as a company, partnership or body.

  • "Country" refers to United Kingdom

  • "Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • "Device" means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

  • "Personal Data" is any information that relates to an identified or identifiable individual.

  • "Service" refers to the Website.

  • "Service Provider" means any natural or legal person who processes the data on behalf of The English Team. It refers to third-party companies or individuals employed by The English Team to facilitate the Service, to provide the Service on behalf of The English Team, to perform services related to the Service or to assist in analysing how the Service is used.

  • "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • "You" means the individual accessing or using the Service, or any or all of The English Team, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

1. Information we may collect from you

1.1 Information you provide by filling in any forms on our site theenglishteam.uk. This includes information provided when subscribing to our service or requesting further consultancy services. We may also ask you for information when you report a problem with our site.

1.2 While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • Job Title

  • Work/Business/Institution Address

  • First name and last name

  • Phone number

  • Address, Postal code, City, Country

  • Usage Data

1.3 If you contact us, we may keep a record of that correspondence.

1.4 Details of your visits to our site and application including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. Usage Data

2.1 Usage Data is collected automatically when using our website theenglishteam.uk. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

3. Use of Your Personal Data

3.1 We may use or share Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding updates or informative communications related to contracted services and website and product updates.

  • To provide You with news and general information about services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

  • We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, for payment processing, to contact You.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include business that we have partnerships with. This information will not be shared without your consent.

3.2. Where resources on this website contain images of individuals, quotes or case studies, consent has been and always will be sought prior to publication. Additionally, where children and adults feature in videos used for training events, parental consent was/is obtained before use and can be withdrawn at any time.

4. Retention of Your Personal Data

4.1 We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

5. Transfer of Your Personal Data

5.1 Your information, including Personal Data, is processed at our offices and in any other places where the parties involved in the processing are located. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

6. Visitors to our Website

6.1 When someone visits theenglishteam.uk Squarespace collects analytical data and we may also use Google Analytics to act on our behalf as a third party in order to collect standard internet log information and details of visitor behaviour. We use this information to improve our offering. It enables us to monitor popular pages on our site, the number of visitors we receive and see how people find us. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

6.2 If we do wish to collect personally identifiable information through our website, we will be up-front about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

7. Newsletter database

7.1 As part of the registration process for our newsletter subscription service we collect email addresses for the following reasons:

  • to send an e-newsletter;

  • to inform you about topics you’ve requested;

  • to contact you if we need to obtain or provide additional information;

  • to check our records are correct;

  • to capture customer satisfaction information.

We take personal privacy very seriously and will not sell, distribute or disclose information about an individual unless approved by that individual or unless we are required to do so by law.

7.2 We use a third-party provider, MailChimp, an intuit company, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Intuit’s privacy notice.

7.3 You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of the email or by emailing our data protection officer

8. Links to Other Websites 

8.1 We provide links to other sites we feel you may have an interest in. These websites may not have the same strict privacy policy as ours and so we cannot accept responsibility for other sites once visitors have left theenglishteam.uk

9. Access to Your Personal Information 

9.1 You are entitled to access Your Personal Information. If you require access to Your information, please email your request to our data protection officer

10. Changes to this Privacy Notice

We keep our Privacy Policy under regular review. The "Last updated" date is recorded at the top of this Policy.

11. Website and Application Terms of Use

11.1 The use of this website and our application is subject to the following terms of use:

  • The content of the pages of this website and application is for your general information and use only. It is subject to change without notice.

  • Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy or suitability of the information and materials found or offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website and our application is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website and our resources contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website or our application may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website, and any dispute arising out of such use of the website or our application, is subject to the laws of England and Wales.

12. Changes to this Privacy Policy

12.1 We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For further information or assistance contact the data controller Rebecca Cosgrave rebeccacosgrave@theenglishteam.uk